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Missed Collection

Two Surrey waste carts at curbside.

If your carts were missed, contact us the next business day. Failure to report a missed collection within this time may result in your missed carts not being collected.

Our waste collection hauler works until 7:30pm so please leave your carts out until then to ensure service.

Waste Collection Service Disruption Advisory

Please be advised that due to snowfall and hazardous road conditions in the Metro Vancouver region, there will be delays to Waste Collection Services throughout the Friday Collection Day.

The City will be focusing all of its resources on ensuring that recycling carts are collected. If your street was missed for recycling service on Friday, February 23, 2018, we will be returning to complete services starting Sunday (February 25). If your street conditions have not improved and is assessed as unsafe, your recycling may not be collected until road conditions improve.

Once recycling carts are serviced throughout all of the Friday Collection Day routes, we will then attempt to service organics carts. If your organics cart is not serviced, please remove your cart from curbside and place it back out for collection next week.

Any changes to collection services due to weather or road conditions will be posted on this website. If your recycling cart was not collected, please report a missed collection.

We sincerely apologize for any inconvenience and appreciate your patience and understanding.

Reasons your cart may have been missed:

Excess Material in Cart

Our collection hauler will not collect overflowing carts, as the material will spill onto the streets as it is being collected. Ensure that the cart lid is closed and order additional carts if needed. Learn how to prepare excess material in your cart for pick up.

Cart is blocked

If your cart is blocked by an obstacle like a car, tree or another cart our collection hauler will not service the cart. This is to prevent damages to vehicles or private property. Ensure proper spacing between the carts and all other obstacles.

Ensure the carts are at least:

  • 1 meter (3 feet) away from any object (light pole, fence, hydrant, tree, or other carts);
  • 3 meters (10 feet) of clearance above the cart; and
  • 1.5 meters (5 feet) from parked vehicles.

Please remove or cut back any hedges or branches to provide clearance for our collection crews. Wherever possible, place carts on opposite sides of your driveway. Place your cart so that it opens toward the street - the arrow on the lid should point toward the centre of the lane or street (the handle will be facing your property). The wheels should be against the edge of the curb.

Timing (7:30am-7:30pm)

Our waste collection hauler works from 7:30am until 7:30pm. Even if the truck typically services your cart at a certain time, the driver's route could change unexpectedly, any given day. Collection vehicles will not return to a household that has their carts placed out late. To ensure collection, place your carts out before 7:30 am and leave them curbside until 7:30pm. If your cart is not collected by 7:30pm, report a missed collection the next business day.

Wrong cart placed on curb

The City of Surrey collects organics every week, but recycling and garbage carts are collected on a bi-weekly schedule. There are no city garbage trucks on the road during recycling week, and vice versa. Refer to our Collection Calendar to follow our bi-weekly schedule or download our Rethink Waste app for weekly reminders of which cart to place at the curb.

Unacceptable items found in cart

Unacceptable materials must not be placed in the carts, as they contaminate the waste streams and must be removed at the processing facilities. This additional step results in financial penalties that may impact municpal waste collection charges. Remove the unacceptable item(s) and refer to our website for what is accepted in each of the carts. Do not place plastic bags (even biodegrable or compostable ones) in the recycling or organics carts.

Related Content

What Goes Where

Learn which cart your item belongs or where else it might need to go.

Calendars, Stickers & Bags

Use your Surrey address to find your 2018 waste collection schedule.